Frequently Asked Questions

Q. I want to place an order, but I have a few questions — what can I do?
A: Simply call us toll free at 1-877-848-4044 and one of our representatives will be happy to answer all your questions and take your order over the phone.

Q. Is my imprint included in the price, and are extra charges involved?
A: Every item we carry includes a one color imprint / decoration in the price. Some items have set up / screen charges while some don't. If any given factory has no screen or set up charges, then we will not charge you them. If they do, then we do.

Q. I want to put our company logo on an item but we do not have "camera ready" art. What do we do?
A: Simply prepare your order, and call us. Our full service in-house art department stands ready to assist those who do not posses camera ready art. After placing your order, email a jpg, gif, or Word doc. or what electronic file you have to — or fax what document you may have to 413-521-5040 — along with your order # and customer information. Upon completion of your art development, we will fax or email you a proof of the finished art to perform a spell & number check along with an approval to sign off on. And we will save the approved art on our server for any imprinted promotional item orders you place in the future

Q. I can’t seem to locate the item(s) I need on your site. Do you have any more?
A: Although we maintain a vast selection online of over 100,000 items, we actually have access to over 500,000 items! Contact us, explain what you are looking for, and we will work to quickly provide you with the information you need.

Q. What is your lead time for an order — say if I have a special event date that has to met — can you help?
A: Generally, the industry standard, from date of proof approval to delivery, is 2-4 weeks. Some items will arrive sooner, some perhaps a week or so later. Also, "rush order production" is available for many items. Regarding special event timelines, we strongly suggest you contact us asap so we may assess your needs quickly and recommend products that can be delivered to meet your date(s).

Q. I would like to have a sample of an item before placing my order — can you send me one?
A: Please call. We handle sample requests on an individual basis. As most items in our catalog are of the brand name variety we generally do not send samples of those items. With that said, we do send out samples, but on a limited basis, please call for more information.

Q. Will you accept orders from military installations / government agencies?
A: Yes. We ship to APO’s and we accept IMPAC or government credit cards. In placing your order, please make absolutely certain that your are providing us with the precise way your shipment needs to be addressed to be correctly delivered. Also, please provide full contact information so that we may contact you asap with any questions that may arise.

Q. What are your pasyment terms/options?
A: We accept all major credit cards. We also can accept your company check in advance, after you have contacted us with the order so we can provide to you what the total cost is. We will also provide 30 day net invoice accounts to companies who have a good credit rating with D & B and/or American Business plus we do accept written and signed purchase orders from the same and / or city, county, state and all federal agencies.

Q. Do you accept orders for shipment outside the U.S.?
A: Yes, once the following conditions are met:
  • Full payment in advance for your order via bank wire transfer. Credit cards cannot not be accepted.
  • If foreign text is to be used as an imprint we require final camera ready art file.
  • A great factor in delivery can be shipping distances — therefore all overseas critical event dated orders must be shipped via Priority Overnight or we will not guarantee delivery to meet specific dates.
  • Provide your choice of carrier and account information and we will charge shipping, duties and any related charges to the account. Note that some products may not be available for overseas shipment. Please contact us for further details via email at Provide full contact information and be very clear regarding the products you desire, the quantities to purchase, the imprinting requirement and any timelines for delivery that must be met.

Q. Do you send out catalogs?
A: Our selection of items so vast, they simply would not fit into a catalog other than an online catalog. We provide over 500,000 items—you can imagine the size it would need to be. We can, however, email product information to you if you provide item number(s), and we will be happy to send to multiple recipients if you need to conference—and it will all be much quicker than traditional mail. There is no charge for this service. Please note that requests for "ALL ITEMS", or "ALL KEYCHAINS", or "ALL MUGS", etc., will not be processed, as the entire selection is already all available online.

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